Deposit Operations Team Leader

4 weeks ago

Miami, Florida, United States Pacifica Continental Full time
Job SummaryPacifica Continental is seeking a highly skilled Deposit Operations Team Leader to oversee the execution of activities and tasks within the department. The ideal candidate will have a strong background in customer service and banking regulations, with the ability to manage a team and ensure seamless operations.

Key Responsibilities
  • Manage team's daily work, productivity, volume, and KPIs
  • Prepare reports regarding CRM360 activities on a daily/monthly basis
  • Provide team's statistics monthly
  • Ensure the resolution of findings and recommendations raised by internal and external audits and FDIC regulators
  • Supervise and process all maintenance for new/existing clients
  • Review account officers' discrepancies between DDA and CD accounts monthly
  • Monitor the opening of new CIF for clients as requested by different areas of the bank and Pershing
  • Monitor the review of account Opening documents for accuracy
  • Reviews and Update W-8 forms to certify accounts to avoid any withholding for bank and broker dealer
  • Responsible for reviewing and approving the opening and closing Certificate of Deposits for new and existing clients
  • Review the process of manual interest input on CDs when needed
  • Monitor the completion of all reconciliations of different G/Ls and Account concentrations that are used for internal processes
  • Overseeing the process of unposted items to correct accounts
  • Responsible for making sure all customers' requests receive by 360 CRM are processed and analyzes these requests to provide solutions or additional information when needed
  • The account services team leader will need to communicate regularly with other departments, being responsible for managing all the investigations and inquiries raised
  • Responsible for opening and following any Jack Henry cases created for specific issues or concerns
  • Supervise the signature Verification on all client's requests
  • Approve all the P.O.D entries in AS400
  • Monitor the process of all ACH files (Incoming and Originations) and provide guidance on anything related to ACH per NACHA rules
  • Review all transactions requested by our clients at the Branch, including authorizing overrides for any customer needs or transactions
  • Review daily work processed by the Tellers, such as checks or cash balancing
  • Review Exception Item Processing (EIP) including NSF, Chargeback, and review of Checks, incoming and outgoing return items
  • Monitor the scanning of client's file and allocation of documents to the imaging system (Synergy)
  • Review audits confirmation
  • Reply Audit requests accurately and in a timely manner
  • Handle the annual privacy notices and abandoned property filing
  • Support department employees in their daily work and projects

Requirements
  • High School Diploma or bachelor's degree preferred, 5 years + Customer Service experience and banking experience, including bank regulations is preferred
  • Speak, read, and write English and (Spanish for the LATAM market or Portuguese for the Brazil market considered a plus)
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • To perform this job successfully, an individual should have knowledge of Microsoft Office applications, Database, Internet, Spreadsheet and Word Processing software

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