Operations Supervisor
2 weeks ago
We are seeking a highly skilled Operations Supervisor to join our team at TEAM Concepts Corp. As a key member of our laundry division, you will be responsible for overseeing the processing of sales orders, ensuring timely delivery, and providing exceptional customer service.
Key Responsibilities:
- Receive and review order details from customers, resolving any discrepancies and clarifying requirements.
- Process sales orders on our SAP system, ensuring accurate configuration and timely delivery.
- Effectively prioritize tasks to meet deadlines, coordinating with factories and warehouses to ensure seamless logistics.
- Communicate with customers regarding shipment delays and provide updates on order status.
- Collaborate with the purchasing department to track container arrivals and coordinate logistics.
- Escalate issues promptly to ensure customer satisfaction and resolve credit/payment issues with the financial department.
- Provide customer service, addressing inquiries about inventory availability, delivery dates, and product information.
- Supervise team members, providing training and guidance to ensure smooth operations.
- Maintain accurate records and files for orders, participating in the resolution of claims and managing returns.
- Update managerial reports on invoicing, gained orders, and other key indicators.
- Work with the inventory manager to maintain optimal product levels and update information in our SAP system.
Requirements:
- 5+ years of experience in customer service and/or operations, with a focus on order handling, inventory, and logistics.
- Proficiency in Microsoft Office applications, with a strong emphasis on Excel.
- Experience with CRM and ERP applications, with SAP preferred.
- Attention to detail, organizational skills, and excellent verbal and written communication.
- Bilingual skills, with English as the primary language and Spanish as a secondary language.
- Critical thinking, problem-solving, and time management skills, with the ability to work in a fast-paced environment.
Benefits:
- Competitive salary, negotiable based on experience.
- Bonus program.
- Paid holidays, vacation, and sick days.
- Monday to Friday schedule, 9:00 am to 5:30 pm.
- Medical, dental, and vision insurance.
- Supplemental, LTD, and life insurance.
- 401K plan.
- Advancement opportunities, with a focus on promoting from within.
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