Operations Supervisor

2 weeks ago


Miami, Florida, United States TEAM Concepts Corp Full time
Job Opportunity

We are seeking a highly skilled Operations Supervisor to join our team at TEAM Concepts Corp. As a key member of our laundry division, you will be responsible for overseeing the processing of sales orders, ensuring timely delivery, and providing exceptional customer service.

Key Responsibilities:

  • Receive and review order details from customers, resolving any discrepancies and clarifying requirements.
  • Process sales orders on our SAP system, ensuring accurate configuration and timely delivery.
  • Effectively prioritize tasks to meet deadlines, coordinating with factories and warehouses to ensure seamless logistics.
  • Communicate with customers regarding shipment delays and provide updates on order status.
  • Collaborate with the purchasing department to track container arrivals and coordinate logistics.
  • Escalate issues promptly to ensure customer satisfaction and resolve credit/payment issues with the financial department.
  • Provide customer service, addressing inquiries about inventory availability, delivery dates, and product information.
  • Supervise team members, providing training and guidance to ensure smooth operations.
  • Maintain accurate records and files for orders, participating in the resolution of claims and managing returns.
  • Update managerial reports on invoicing, gained orders, and other key indicators.
  • Work with the inventory manager to maintain optimal product levels and update information in our SAP system.

Requirements:

  • 5+ years of experience in customer service and/or operations, with a focus on order handling, inventory, and logistics.
  • Proficiency in Microsoft Office applications, with a strong emphasis on Excel.
  • Experience with CRM and ERP applications, with SAP preferred.
  • Attention to detail, organizational skills, and excellent verbal and written communication.
  • Bilingual skills, with English as the primary language and Spanish as a secondary language.
  • Critical thinking, problem-solving, and time management skills, with the ability to work in a fast-paced environment.

Benefits:

  • Competitive salary, negotiable based on experience.
  • Bonus program.
  • Paid holidays, vacation, and sick days.
  • Monday to Friday schedule, 9:00 am to 5:30 pm.
  • Medical, dental, and vision insurance.
  • Supplemental, LTD, and life insurance.
  • 401K plan.
  • Advancement opportunities, with a focus on promoting from within.


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