Technical Support Engineer II
1 week ago
As a leading innovator in diagnostic and enterprise imaging solutions, FUJIFILM Healthcare Americas Corporation designs and delivers products and services to meet the evolving needs of healthcare across prevention, diagnosis, and treatment. Our Synapse Enterprise Imaging portfolio provides healthcare professionals with the imaging and data access needed to deliver a complete patient record, while our REiLI initiative combines Fujifilm's rich image-processing heritage with cutting-edge AI innovations to inspire a new tier of clinical confidence.
We are committed to providing exceptional customer experiences through our dedicated team of experts, innovative technology, and strategic partnerships. With a strong presence in the US market, we offer a wide range of products and services designed to enhance the quality and efficiency of patient care. Join us in shaping the future of healthcare and discover the benefits of being part of a global leader in medical imaging solutions.
Job Overview
We are currently seeking a Field Service Engineer II to join our team in Lexington, Massachusetts. As a key member of our technical support team, you will be responsible for delivering high-quality service and support to our customers in the US region. You will perform scheduled and unscheduled service work on systems within a service area, ensuring timely and effective resolution of customer issues and concerns.
In this role, you will have the opportunity to work closely with cross-functional teams, including sales, marketing, and clinical application support, to develop and implement effective solutions that meet the evolving needs of our customers. Your strong technical expertise, combined with your excellent communication and interpersonal skills, will enable you to build strong relationships with our customers and internal stakeholders.
To be successful in this role, you will require a strong background in electrical engineering, electronics, or computer science discipline, with a minimum of three years of previous field service experience. You will also need to possess active listening skills, above-average customer service skills, sound organization and administrative skills, self-starting abilities, and excellent analytical and communication skills.
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