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Community Engagement Specialist

2 months ago

Waltham, Massachusetts, United States Trinity Property Consultants Full time
Position Overview:

The Resident Services Coordinator plays a pivotal role in ensuring exceptional customer service for all prospective and current tenants, as well as property personnel. This role demands a comprehensive understanding of the property and its operations.

Key Responsibilities:
- Facilitate effective communication with community members, potential tenants, and vendors.
- Assist property staff in organizing and executing resident activities, enhancing the overall living experience for all residents.

Essential Skills:
- Proficient in managing high-pressure situations.
- Strong verbal and written communication abilities.
- Excellent organizational and administrative skills.
- Effective time management and prioritization capabilities.
- Customer service-focused mindset.
- Knowledgeable about state laws regarding fair housing.

Physical Requirements:
- Regularly required to sit, stand, walk, talk, and hear, utilizing various body parts.
- Occasional climbing may be necessary.
- Must possess the ability to see and adjust focus for close and distant vision.

Attendance Expectations:
- This is a full-time role that may require availability for evenings, weekends, and holidays.
- Active participation in company events and functions is expected.

Qualifications:
- Intermediate computer skills, including proficiency in MS Word, Excel, and Outlook.
- Familiarity with property management software is preferred.
- Previous customer service and event planning experience is advantageous.

Commitment to Development:
- Engage in ongoing professional development through company-sponsored educational programs.

Educational Background:
- A high school diploma or equivalent is required.
- Ability to read and write fluently in English and perform basic mathematical functions.

Benefits:
- Comprehensive medical and vision coverage, with the company covering 100% of premiums.
- Retirement savings plan with employer matching.
- Paid holidays and vacation time, with sick leave as per local regulations.
- Referral bonuses and volunteer time-off opportunities.
- Additional perks, including discounts and employee assistance programs.

At Trinity Property Consultants, we are committed to fostering a diverse and inclusive workplace where every individual is valued and empowered.