Automotive Service Professional Toyota Lia

4 days ago


Wilbraham, Massachusetts, United States The Lia Group Full time

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Lia Toyota Wilbraham. As a key member of our sales team, you will play a critical role in delivering exceptional customer service and driving sales revenue.

About the Job

You will be responsible for communicating effectively with customers, technicians, and other team members to deliver a seamless and satisfying customer experience. Your strong communication and interpersonal skills will enable you to build rapport with customers, understand their needs, and provide tailored solutions to meet those needs.

The ideal candidate will have a proven track record of delivering exceptional customer service, working in a fast-paced environment, and demonstrating a high level of professionalism and integrity.

Responsibilities:

  • Oversee the flow of the drive lane to ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.

Requirements:

  • High school diploma or equivalent required.
  • Excellent customer service skills.
  • Basic computer skills.
  • Positive, friendly attitude, along with a customer service mentality.
  • Enjoy working in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Clean and valid driver's license.

Salary Range:$45,000 - $80,000+

Benefits:

  • Medical, Dental and Vision.
  • 401K Plan with Employer Match.
  • Continued education, manufacturer hands-on and web-based training.
  • Paid Time Off.
  • Paid Weekly.
  • An employer funded Life Insurance Plan.
  • Discounts on services and parts.
  • Employee vehicle purchase plans.
  • Company provided uniforms.

About Us:

The Lia Auto Group is one of the top 100 automotive groups in the country, established in 1977 by Bill Lia Sr. We offer a variety of manufacturers including Honda, Toyota, Hyundai, Nissan, Infiniti, Volkswagen, and Chrysler Jeep Dodge Ram (CJDR). Our team of over 1,500 dedicated staff members have delivered quality products and exceptional consumer experiences for over 40 years.



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