WWCC Customer Care Specialist
1 month ago
As a Call Center Customer Care Representative, you will provide critical support to Marines and their families, resolving issues and concerns in a timely and professional manner.
This is a full-time position located near Marine Corps Base Quantico, VA, and requires a strong understanding of Marine Corps culture and/or experience.
Key Responsibilities- Conduct interviews with Marines and family members to assess their current situation and provide information and resources to address their needs.
- Serve as a liaison between the Marine and the entity providing resource support to ensure positive contact is established and pertinent information is relayed.
- Capture the essence of concerns and needs within the call center database.
- Conduct telephonic outreach to those Marines on the outreach list.
- Favorable T-3, T-3R or NACLC adjudication.
- A high school diploma and a minimum of 1 year experience in call center operations or a related field.
- Strong organizational, time-management, and communication skills.
- Excellent verbal, interpersonal, and written communication skills.
- Familiarity with the military and veteran community programs is a plus.
This is a shift work position, and the ideal candidate will be able to adapt to changing circumstances and prioritize tasks effectively.
Three Wire Systems is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
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Physical Therapist
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Nurse Care Specialist
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System Safety Specialist
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Asset Protection Specialist
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Nurse Practitioner
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System Safety Specialist
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Physical Therapist
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