Advanced Troubleshooting Specialist

1 week ago


Newton, Massachusetts, United States Bright Horizons Full time
Requirements and Qualifications
  • Vocational or technical education in a field related to IT
  • Minimum of 3 years of experience in a similar technical support role with a focus on Tier 3 support or team supervision
  • Proficiency in Windows and macOS environments, knowledge of Active Directory, Exchange, and Office 365, and familiarity with remote desktop tools and ticketing systems

You will also need excellent communication skills, strong problem-solving abilities, and a customer-centric mindset. We offer a competitive salary range of $90,000 - $110,000 per year, depending on experience.



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