Executive Director of Operations
2 months ago
Brightside Holdings LLC is a pioneering wellness company that combines infrared sauna and yoga to create a transformative experience for our guests. We're seeking a seasoned business leader to oversee our Culver City Flagship location and drive our mission to make the world a better place, one good feeling at a time.
The Feel-Good RevolutionWe're more than just a yoga studio or a sauna facility. We're a community that fosters meaningful connections, promotes wellness, and inspires personal growth. Our guests leave feeling lighter and brighter, ready to take on the world.
Our CultureWe're a revolutionary company that values our team members and guests alike. We offer a competitive salary, quarterly performance bonuses, paid sick leave, and comprehensive health benefits. Our team is passionate about delivering an exceptional guest experience, and we're committed to making a positive impact on our community.
About YouWe're looking for an experienced operations manager with a proven track record in high-volume retail service businesses. You'll create a motivational environment where your team is passionate about delivering an amazing guest experience. You're entrepreneurial, analytical, and coach-like, with strong communication skills and a warm, hospitality-oriented nature.
Key Responsibilities- Demonstrate and embody our core values, The Feels
- Foster meaningful relationships with your team and guests
- Manage day-to-day studio operations, including overseeing the Host and Instructor teams
- Recruit, interview, onboard, coach, and retain a best-in-class team
- Execute local marketing tactics, including on-site events, retail, community, and corporate partnerships
- Ensure the studio is maintained to our standards
- Oversee Host & Instructor scheduling and optimize class schedule & Classpass/other third-party integrations
- Manage studio inventory, including retail & apparel items
- Maintain staff performance management & feedback processes
- Partner with the Guest Services team to ensure all guests have a 5-star experience
- Understand and optimize the studio's P&L to achieve profitability objectives
- Teach and step in for last-minute classes and familiarize yourself with all class styles and offerings
- 5-10 years in retail, preferably in a fast-paced, high-volume membership-based fitness, wellness, hospitality, or service-related experience
- Previously hired and managed a team of 15+ direct reports, who excel and rave about you as a leader
- Proven track record in creating a 5-star guest experience
- Proficient in schedule optimization
- Experience with Mariana Tek preferred
- Licensed yoga instructor and interested in teaching is preferred
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