Retail Support Associate

4 days ago


Union, Kentucky, United States Tekion Corp Full time
About Us

Tekion Corp is revolutionizing the automotive industry with its innovative cloud-native platform. We're looking for talented individuals who can help us connect the entire spectrum of the automotive retail ecosystem.


Job Description

We're seeking a highly motivated Retail Support Specialist to join our team. As a key member of our support team, you'll be responsible for coordinating and communicating with our dealership clients regarding support issues. You'll help ensure that processes and deliverables are met while gaining valuable experience in the field.


Key Responsibilities
  • Provide exceptional customer service via phone, email, or chat
  • Document and track support requests, ensuring timely follow-up with clients
  • Collaborate with team members to deliver effective solutions and enhance customer experience
  • Maintain organized records of client communications and support activities
  • Stay updated on product knowledge and company policies to provide accurate information to clients

Requirements
  • Prior experience in customer-facing roles or related fields
  • Excellent communication skills, both written and verbal
  • Ability to think critically and approach problems with a solution-focused mindset
  • Interest in learning about complex technical issues and a willingness to take on challenges
  • Familiarity with SaaS concepts (nice to have)
  • Exposure to dealership operations or DMS systems (nice to have)
  • Basic understanding of ITIL process guidelines for incident, change, and problem management (nice to have)

Compensation and Benefits
  • $65,000 - $85,000 per year salary
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • Generous PTO policy, parental leave, and snack budget
  • Opportunities for professional growth and development


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