Support Engineer for Automotive Retail

24 hours ago


Union, Kentucky, United States Tekion Corp Full time
About Us

We're Tekion Corp, a pioneering company in the automotive industry. Our mission is to transform the way automotive retailers operate through our cutting-edge cloud-native platform.


Job Overview

We're seeking a dedicated Automotive Retail Support Expert to join our team. As a key member of our support team, you'll be responsible for providing exceptional customer service to our dealership clients. You'll help resolve support issues, document and track requests, and collaborate with team members to deliver effective solutions.


Key Responsibilities
  • Provide top-notch customer service via phone, email, or chat
  • Document and track support requests, ensuring timely follow-up with clients
  • Collaborate with team members to deliver effective solutions and enhance customer experience
  • Maintain organized records of client communications and support activities
  • Stay updated on product knowledge and company policies to provide accurate information to clients

Requirements
  • Prior experience in customer-facing roles or related fields
  • Excellent communication skills, both written and verbal
  • Ability to think critically and approach problems with a solution-focused mindset
  • Interest in learning about complex technical issues and a willingness to take on challenges
  • Familiarity with SaaS concepts (nice to have)
  • Exposure to dealership operations or DMS systems (nice to have)
  • Basic understanding of ITIL process guidelines for incident, change, and problem management (nice to have)

Benefits and Compensation
  • $70,000 - $90,000 per year salary
  • Competitive benefits package, including medical, dental, and vision coverage
  • Generous PTO policy, parental leave, and snack budget
  • Opportunities for professional growth and development


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