Customer Technical Specialist

2 weeks ago


San Jose, California, United States Axiado Full time
Job Description
Axiado is seeking a highly skilled Field Application Engineer to join our team. This role involves providing technical support to customers, developing and maintaining expertise of Axiado products, and ensuring high customer satisfaction. As a Field Application Engineer, you will play a key role in shaping Axiado's design wins and growth.

Key Responsibilities
* Provide customer support with recommended troubleshooting steps for technical issues
* Troubleshoot complex technical issues within customer environments
* Collaborate with peers to share knowledge and drive customer issues to resolution
* Document and open support tickets for customer issues
* Develop strong technical relationships at the highest levels within accounts
* Conduct in-depth technical training sessions to enable customers and junior Customer Support members

Qualifications
* Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science or related field, Master's a plus
* 12+ years of experience in software development and customer support engineering
* 3+ years of Organizational and Technical leadership experience in technical support and customer management
* Experience working with Embedded Linux, Linux Device Drivers & BSP development, Knowledge of openBMC
* Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion
* Salary: $120,000 - $150,000 per year depending on experience

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