Customer Service Expert
7 days ago
Imperial Surveillance: A Leader in Security Solutions
At Imperial Surveillance, we understand the importance of providing top-notch security solutions to our customers. That's why we're looking for an experienced Technical Support Specialist to join our team.
The Ideal Candidate: We're seeking a highly skilled and motivated individual with excellent communication and problem-solving skills. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, troubleshooting software and hardware issues, and resolving customer complaints.
Responsibilities:
- Provide technical support to customers via phone, email, or in-person
- Troubleshoot and resolve software and hardware issues
- Work closely with internal teams to resolve technical issues
- Document all work within the company's ticketing system
- Develop and maintain knowledge of our products and services
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 2+ years of experience in a technical support role
- Strong knowledge of Microsoft operating systems and software
- Experience with access control and video surveillance systems
What We Offer:
- $15-$26/hour salary based on experience and qualifications
- Competitive benefits package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
How to Apply: Please visit our website at [insert website URL] to submit your application.
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