Customer Service Expert

7 days ago


Arlington Heights, Illinois, United States Imperial Surveillance Full time

Imperial Surveillance: A Leader in Security Solutions

At Imperial Surveillance, we understand the importance of providing top-notch security solutions to our customers. That's why we're looking for an experienced Technical Support Specialist to join our team.

The Ideal Candidate: We're seeking a highly skilled and motivated individual with excellent communication and problem-solving skills. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers, troubleshooting software and hardware issues, and resolving customer complaints.

Responsibilities:

  • Provide technical support to customers via phone, email, or in-person
  • Troubleshoot and resolve software and hardware issues
  • Work closely with internal teams to resolve technical issues
  • Document all work within the company's ticketing system
  • Develop and maintain knowledge of our products and services

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 2+ years of experience in a technical support role
  • Strong knowledge of Microsoft operating systems and software
  • Experience with access control and video surveillance systems

What We Offer:

  • $15-$26/hour salary based on experience and qualifications
  • Competitive benefits package
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment

How to Apply: Please visit our website at [insert website URL] to submit your application.



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