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Business Analysis Consultant

2 months ago

West Bloomfield Township, Michigan, United States The Cigna Group Full time
About the Role

We are seeking a skilled Business Analysis Advisor to join our team at The Cigna Group. As a key member of our organization, you will play a critical role in understanding and articulating the needs of our business, working closely with our Business and Technical Product teams to deliver business value solutions.

Key Responsibilities
  • Support the Business Product Owner/Product Manager in articulating business needs through data research, creation of data-related artifacts, and expectations around data accuracy and quality.
  • Conduct interviews, workshops, or focus group discussions with stakeholders to understand their needs and requirements.
  • Conduct feasibility studies, including cost-benefit analysis, market trend evaluation, and technical constraint assessment.
  • Document requirements clearly, ensuring they are specific, measurable, and unambiguous, and create process maps and meeting minutes.
  • Use tools like BPMN or flowcharts to visually represent current and desired business processes.
  • Extract and analyze data to identify trends, patterns, or anomalies that inform business decisions.
  • Create test cases and complete testing once product capabilities or features are built and ready for testing.
  • Reconcile product output as part of migration from legacy solutions to Next Gen, researching and documenting differences, and confirming with users the ranges of acceptable variances.
  • May serve as owner for a domain of data, responsible for how the data is used in all client reporting products.
  • Help analyze data to inform business decisions about data sources, priority of new content, impact of including/excluding attributes, and drive for consistent use of the data.
  • Support implementation as a bridge between business and IT teams, resolving ambiguities, providing clarifications on requirements, and ensuring the solution is aligned with business needs.
  • Support End-User training, including providing content for user manuals, participating in training sessions, or providing one-on-one support for users who need to understand the nuances of report content.
Qualifications
  • 2+ years' Agile experience, preferably in a Business Analyst or similar role.
  • Excellent analytics and reporting acumen, including experience building reports or completing data analysis related to trend management.
  • Product management experience is strongly desired; candidate must demonstrate a "product mindset" with the ability to problem solve, collaborate, and deliver business value in an iterative fashion.
  • Excellent verbal and written communication skills are required; individual must be polished and professional and have experience interacting with senior leadership.
  • Experience managing and reporting on performance of a "product" is preferred, including operational and outcomes metric tracking and goal setting.
  • Experience measuring results and outcomes post-implementation is preferred, i.e., business value delivered or enabled with the business.
  • Experience building use cases based on expected value and estimate costs is preferred.
  • Experience with Jira for documenting project requirements is preferred.
  • Experience in a healthcare environment is preferred; client reporting experience is a huge plus.
  • Proven ability to manage multiple projects simultaneously, delegate, and masterfully manage time in partnership with complementary work areas.