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Reservations Coordinator

1 week ago

San Jose, California, United States Marriott Full time

**Role Summary:**

The Front Desk Clerk position at Marriott Hotels offers an exciting opportunity to join a world-renowned hospitality brand and contribute to delivering exceptional guest experiences. As a key member of our front office team, you will be responsible for ensuring seamless check-in and check-out processes, managing payments and communications, and maintaining accurate records.

**Responsibilities:

  • Confirm guest reservations, assign rooms, and issue room keys according to hotel policies.
  • Process payments, manage cash handling, and maintain accuracy with financial transactions.
  • Engage with guests, address concerns, and provide information about hotel services and local attractions.
  • Prepare and distribute daily reports, including arrival and departure records.
  • Coordinate with housekeeping to ensure rooms are ready for occupancy.

**Requirements:

  • High school diploma or equivalent required.
  • No prior work experience necessary, but a passion for delivering excellent customer service and a willingness to learn are essential.
  • Strong communication and problem-solving skills.
  • Ability to work in a dynamic environment and adapt to changing situations.

**Benefits:

We offer a comprehensive benefits package, including a competitive hourly rate of $30.20, health care benefits, retirement benefits, earned paid time off, life insurance, disability coverage, and more.