Reservation Coordinator
6 days ago
About Us
Marriott International Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
The Luxury Collection Hotels & Resorts
We offer the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
About the Job
We are looking for a skilled Reservation Clerk to join our team at The Luxury Collection Hotels & Resorts. This role is responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
Key Responsibilities:
- Process all reservation requests, changes, and cancellations in a timely and efficient manner.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
Requirements:
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No license or certification required.
Benefits:
- $32.06 per hour.
- Health care benefits.
- Retirement benefits.
- Earned paid time off and/or sick leave.
- Life insurance.
- Disability coverage.
- Other life and work wellness benefits.
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