Reservation Coordinator

6 days ago


San Francisco, California, United States Marriott International Inc Full time

About Us

Marriott International Inc. is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

The Luxury Collection Hotels & Resorts

We offer the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

About the Job

We are looking for a skilled Reservation Clerk to join our team at The Luxury Collection Hotels & Resorts. This role is responsible for processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Key Responsibilities:

  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.

Requirements:

  • High school diploma or G.E.D. equivalent.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

Benefits:

  • $32.06 per hour.
  • Health care benefits.
  • Retirement benefits.
  • Earned paid time off and/or sick leave.
  • Life insurance.
  • Disability coverage.
  • Other life and work wellness benefits.


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