Retail Supervisor
2 weeks ago
As a key member of our store management team, you will contribute to the successful implementation of strategies and operational excellence that drive brand equity, customer satisfaction, and financial growth. Your responsibilities will include creating a high-energy store experience by engaging consumers and modeling appropriate service behaviors to other associates, supervising and providing consistent coaching on sales training processes to ensure the highest level of service and sales.
Key Responsibilities
- Proactively resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store manager on elevated consumer issues.
- Participate in training process for new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, store policy, and programs, and other associate responsibilities.
- Partner with store management to set expectations, coach, and contribute to an environment that encourages engagement, retention, and talent. Deliver formal performance feedback in partnership with store management.
- Efficiently handle all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards. Perform store procedures in compliance with store policy.
- Work with the Store Manager, and/or Associate Manager and Assistant Store Manager(s) to flex store business strategies and meet or exceed established store and individual sales and performance goals daily.
- Supervise store team in the absence of another member of management.
- Comply with all Levi's Stores policy, procedure, and programs, able to follow directives of store management.
We're looking for a collaborative role model who exhibits behaviors aligned with our company culture of inclusion and belonging. You should be a self-starter with a growth mindset, enjoy learning new tools, and be adaptable to new initiatives. You should also have progressive retail leadership experience and proven skills in supervising, coaching, and training. Additionally, you should be able to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts. You should also be able to perform all essential job functions and be able to lift up to 40 pounds. While performing the duties of the job, the employee may be required to stand, walk, kneel, squat, crouch, bend, stoop, talk, and hear. The employee is occasionally required to reach with hands and arms, to type, reach overhead, and climb ladders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. You must have reliable transportation. A high school diploma or GED is preferred.
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