Reservations Management Associate

1 week ago


Bozeman, Montana, United States Comfort Inn Bozeman Full time

We're seeking a highly organized and detail-oriented individual to join our team as a Front Desk Agent at Comfort Inn Bozeman. This is a fantastic opportunity to work in a dynamic environment where you can utilize your exceptional communication skills to deliver outstanding customer service.

As a Front Desk Agent, you will be responsible for welcoming guests, managing their information, and addressing their queries in a prompt and courteous manner. You will also be tasked with maintaining accurate records, communicating with housekeeping, and resolving any customer complaints that may arise.

Key Accountabilities:

  • Welcome and check-in guests, issuing room keys and providing them with essential information about the hotel.
  • Manage guest information, updating records as necessary to ensure accuracy and efficiency.
  • Address customer inquiries and resolve any issues that may arise, utilizing your excellent communication and problem-solving skills.
  • Collaborate with housekeeping to ensure that guest rooms are clean and ready for occupancy.
  • Process payments and handle cash transactions accurately and efficiently.

Remuneration: $52,000 - $62,000 per year, based on experience, plus a comprehensive benefits package.

Requirements:

  • 1-2 years of experience in a related field, preferably in the hospitality industry.
  • Demonstrated ability to work effectively in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Basic computer skills and proficiency in Microsoft Office.
  • High school diploma or equivalent required.


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