Healthcare Outreach Coordinator

3 hours ago

Baton Rouge, Louisiana, United States Upward Health Full time
About Upward Health

Upward Health is a leading provider of in-home, multidisciplinary medical care. Our team of healthcare professionals delivers 24/7 whole-person care, addressing physical, behavioral, and social health needs. We're driven by a passion to improve the lives of our patients.

Key Responsibilities
  • Conduct direct outreach to patients via phone, in-person meetings, and other strategies to educate them about our services and enroll them in our program.
  • Speak with patients about the role that Upward Health can play in helping them improve their health and well-being.
  • Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy.
  • On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints.
  • Participate in weekly team meetings focused on ongoing education and improvement.
  • Accurately and timely document interactions with patients in our company's software system.
Requirements
  • Ability to quickly establish trust and build a relationship with patients.
  • Ability to clearly communicate Upward Health's service offering and value.
  • Active listening skills and genuine compassion for others.
  • Quick thinking and ability to respond to questions and objections.
  • Organized and self-motivated.
  • Ability to work independently and meet established goals.
  • Enjoys collaboration within a team environment and working with people of different skills and experience.
  • Knowledge of community resources in the local market.
  • Able to maintain clear professional boundaries with patients and coworkers.
  • Commitment to represent the company with professionalism.
  • Demonstrates cultural competency and ability to work with diverse groups of community members.
  • Comfortable using computer for documentation, communication, and organizing work.
  • Must have reliable transportation to perform essential outreach functions.
  • Must be fluent in English. Spanish speaking a plus.
  • Able to work flexible hours, including occasional night/weekend work.
  • Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience.
About Us

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

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