Housekeeping Operations Supervisor
1 month ago
We are seeking a skilled and experienced Assistant Housekeeping Manager to join our team at Palm House. In this role, you will play a key part in maintaining the highest standards of cleanliness and service quality across all aspects of housekeeping operations.
Job OverviewThe Assistant Housekeeping Manager will support the Housekeeping Manager in overseeing daily operations, ensuring that all guest rooms, public areas, and service spaces are clean and well-maintained to the highest standards. This includes supervising staff, conducting regular inspections, and implementing procedures for maintaining a safe and sanitary work environment.
Key Responsibilities:- Operational Support: Assist the Housekeeping Manager in planning, organizing, and supervising daily housekeeping operations. Ensure all guest rooms, public areas, and service areas are cleaned and maintained to the highest standards. Conduct regular inspections of rooms and public areas to ensure cleanliness and adherence to quality standards.
- Team Supervision: Supervise and coordinate the activities of housekeeping staff, including room attendants, housemen, and supervisors. Train new staff members and provide ongoing training and support to existing staff. Schedule shifts and manage staffing levels to ensure adequate coverage and efficiency.
- Guest Service: Address and resolve guest complaints and requests related to housekeeping in a timely and professional manner. Ensure that special requests and preferences are handled promptly and to the guests' satisfaction. Monitor guest feedback and work with the Housekeeping Manager to implement improvements.
- Inventory and Supplies Management: Monitor inventory levels of cleaning supplies, linens, and equipment; order and replenish as needed. Ensure proper storage and handling of cleaning chemicals and supplies. Conduct regular audits of inventory to manage costs and reduce waste.
- Health and Safety Compliance: Ensure compliance with health and safety regulations, including proper use and storage of cleaning chemicals. Conduct safety training and enforce safety protocols to prevent accidents and injuries. Implement and oversee procedures for maintaining a safe and sanitary work environment.
- Administrative Duties: Assist in preparing reports on housekeeping operations, including staff performance, inventory usage, and maintenance issues. Maintain accurate records of room status, lost and found items, and any housekeeping-related incidents. Help manage departmental budgets and control expenses.
- Maintenance Coordination: Report and follow up on maintenance issues and repairs needed in guest rooms and public areas. Coordinate with the maintenance department to ensure timely resolution of issues.
The ideal candidate will possess strong leadership and team management skills, excellent organizational and time management abilities, good communication and interpersonal skills, knowledge of cleaning procedures, products, and equipment, and the ability to handle multiple tasks and work efficiently under pressure.
We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional housekeeping services, please submit your application.
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