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Store Operations Manager
2 months ago
Eataly North America is seeking a highly skilled Store Operations Manager to oversee the day-to-day operations of our store. As a key member of our team, you will be responsible for driving sales, improving customer satisfaction, and ensuring the smooth operation of our grocery, fresh counters, and quick service restaurants.
Key Responsibilities:- Direct and organize the store's retail and QSR operations to maximize profitability and uphold company standards
- Build and lead a high-performing team, including hiring, training, motivating, evaluating, and developing talent
- Oversee day-to-day operations, optimizing schedules and team deployment to minimize labor costs and maximize sales
- Work closely with managers to understand operational needs and boost interdepartmental collaboration
- Ensure a consistent, high level of service to all guests
- Execute strategies around pricing, merchandizing, new products, and promotions to drive sales and efficiencies
- Manage merchandise and create product lists, identifying roll-outs and phase-outs of products
- Estimate food and beverage needs, and requisition or purchase supplies and equipment
- Partner with senior leaders on the QSR business growth strategy for the store
- Prepare weekly updates on the Retail and QSR departments and collaborate interdepartmentally to plan activities and achieve store goals
- Assist with employee hiring, assignment, training, payroll, scheduling, evaluations, and terminations
- Document, investigate, and resolve employee and guest incidents
- Bachelor's Degree
- 6+ years of management experience in a high-volume, fast-paced quick service or retail venue
- Exceptional communication, leadership, motivational, and team-building skills
- Demonstrated problem-solving, organizational, analytical, and business management skills
- Advanced proficiency in Microsoft Office and common retail Point of Sales systems
- Experience with Italian products and wine
- Experience and knowledge in coffee, coffee production, and manual espresso machines
- Medical, Dental, Vision Insurance
- Paid Time Off
- Paid Parental Leave
- 401K with match or RRSP
- Bonus program
- Free family meal daily
- Discounts at Eataly
- Classes on products and Italian cuisine
- Referral bonus program
- and more
Compensation: The base range for this position is $70k - $80k.