Store Operations Manager
4 days ago
The Assistant General Manager (AGM) is a key member of the JHG Group - IHOP management team, responsible for supporting the General Manager in the management of the entire store's operations. The AGM plays a crucial role in meeting performance and profit goals, including assisting in the selection, development, and training of all associates in the store. The AGM is also responsible for managing and overseeing all safety processes within the store, ensuring an exceptional customer experience that supports our vision.
Key Responsibilities:
• Supervise the day-to-day task assignments and performance for all management and associates.
• Ensure a pleasant dining experience for all customers, responding to customer complaints or inquiries, and soliciting customer feedback and input.
• Manage all matters relating to associates and the team, including recruiting, hiring, training, coaching, associate engagement, and performance management.
• Ensure compliance with corporate training programs and the planning and execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Analyze results and trends, preparing action plans to leverage the store's strengths and address areas of opportunity, and ensure the execution of all action plans.
• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.
Management-Essential Duties:
• Supervise the day-to-day task assignment and manage the performance of Customer Service Associates, including recruiting, hiring, training, coaching, managing performance, and administering progressive discipline.
• Oversee the completion of duties by hourly store management associates.
• Ensure proper training and training compliance of all hourly associates.
• Oversee cash management procedures, monitoring and analyzing reports relating to Loss Prevention, and reporting trends to the General Manager.
• Ensure accurate stock levels by performing precise cycle counts and monitoring the ordering of products and supplies with a computer and/or handheld device, reviewing the results, and making the necessary changes.
• Control inventory level by checking in all external vendors and ensuring the delivery is accurate.
• Ensure execution of established security, quality, and store operations policies, procedures, and practices listed in training materials and other publications.
• Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
• Value store associates through celebration and recognition.
• Ensure the 24/7 execution of all customer service programs and processes.
• Communicate with the store manager regarding customer service issues and concerns.
• Ensure a pleasant dining experience for all customers, responding to customer complaints or inquiries, and soliciting customer feedback and input.
Benefits:
• Competitive Pay
• Quarterly Bonus Package if performance metrics are met
• Health Insurance
• 401K
• Paid Vacation
• Real Advancement Opportunities
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