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Food Service Operations Manager
1 month ago
Job Summary:
We are seeking a highly skilled Food Service Operations Manager to join our team at 135 Aurora Health Care Southern Lakes, Inc. The successful candidate will be responsible for overseeing the daily food service operations, ensuring compliance with health codes and safety requirements, and managing the food program(s).
Key Responsibilities:
- Manage all daily operations of the department and the food program(s), including patient services, retail operations, purchasing, food preparation, and distribution.
- Direct and coordinate the development of menus to ensure quality, therapeutic appropriateness, and adequate cost-to-value ratios.
- Prepare instructional material for training and development of staff, conduct in-service education, and orient and train employees in responsibilities such as food preparation, pre-serving/serving activities, recipe standardization, cashiering, infection control, fire safety, and cleanup activities.
- Initiate and maintain the department's outside vendor contracts, including evaluating pricing terms, arranging quantity discounts, negotiating contracts, soliciting bids, maintaining adherence to product quality standards, and contractual compliance.
- Generate statistical reports, analyze data, and track trends to identify areas for improvement and develop action plans.
- Develop and implement departmental policies and procedures, including tray-line, production, diet office, retail operations, procurement, portion and temperature control, and Mobile Meal Program.
- Maintain the food service safety programs, conduct regular safety inspections, and accurately document and investigate accidents.
- Establish quality standards for customer satisfaction and develop and implement corrective action plans based on survey feedback.
- Develop and implement a comprehensive HACCP program to achieve a high level of sanitation and compliance with regulatory agencies.
- Responsible for cost effectiveness, including monitoring cash register balance sheets and daily sales, evaluating equipment specifications, participating in the formulation of food specifications, and conducting periodic inventories.
- Perform human resources responsibilities for staff, including coaching on performance, completing performance reviews, and overall staff morale.
Requirements:
- ServSafe Food Handler certification issued by the National Restaurant Association within 1 year.
- High School Graduate.
- Typically requires 3 years of experience in food service operations and food preparation, including service techniques, cashiering, and sanitation standards, and/or general and modified diets in a large hospital or hotel/restaurant food service environment, with experience as a lead or senior level staff.
- Intermediate computer skills in Microsoft office software (Word, Excel, PowerPoint) or similar products, electronic mail, and Internet.
- Excellent verbal, oral, and written communication skills to effectively interact with a variety of internal and external customers/staff.
- Excellent leadership skills, including problem-solving and decision-making.
- Must be self-directed, organized, and pay attention to detail.
- Demonstrated ability to perform arithmetic calculations.
About Advocate Health:
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names in Illinois; in the Carolinas, Georgia, and Alabama; and in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience, and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics, and rehabilitation, as well as organ transplants, burn treatments, and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
