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Multilingual Customer Service Agent

2 months ago

McAllen, Texas, United States AnswerOne Full time
Job Opportunity at AnswerOne

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at AnswerOne.

About the Role:

  • Provide exceptional customer service to clients via phone, ensuring a positive experience and resolving issues efficiently.
  • Utilize strong communication and interpersonal skills to build rapport with customers, understanding their needs and concerns.
  • Work collaboratively with colleagues to achieve team goals and objectives.
  • Stay up-to-date with company policies, procedures, and product knowledge to effectively address customer inquiries.

Requirements:

  • Fluent Spanish and English language skills, with excellent verbal and written communication abilities.
  • Strong customer service skills, with a focus on empathy, active listening, and problem-solving.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple calls simultaneously.
  • Basic computer skills, with experience in a Windows-based environment.
  • Excellent attendance and punctuality, with a strong commitment to meeting deadlines.

What We Offer:

  • A competitive hourly rate of $18, with perfect attendance.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A traditional 401(k) plan with company matching.
  • Employee stock ownership and a free life insurance policy.
  • Legal assistance and a supportive work environment.

Shift Details:

  • Full-time position, with 40 hours per week and 8-hour shifts.
  • Overnight hours, with a requirement to work a weekend day (Sat or Sun each week).

Training and Development:

Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role. You will receive on-the-job training and support to ensure your success.