Field Service Technician

3 weeks ago


Poughkeepsie, New York, United States Crane Payment Innovations Full time

Job Summary:

Crane Payment Innovations is seeking a skilled Field Service Technician I to join our team. As a Field Service Technician I, you will be responsible for servicing, fixing, upgrading, and performing preventative maintenance on coin & currency equipment, ATMs, software, and specialized office products located at client sites.

Key Responsibilities:

  • Service, upgrade, and perform preventative maintenance on company equipment
  • Travel by vehicle on a daily basis to client sites
  • Address customer service requests within the specified contract response time
  • Safeguard and maintain a balanced vehicle stock parts inventory
  • Safeguarding of any company issued assets including tablet computer and mobile phone
  • Occupational licenses may be necessary to obtain depending on territory/accounts

Requirements:

  • Proficient in iOS, MS Office applications, and Windows OS
  • Strong tendency to read and respond to body language and verbal cues
  • Ability to multi-task and work on more than one project at a time
  • Able to commit to and meet project deadlines

Work Environment:

Available for periodic travel to Corporate Office for training classes

Able to lift, push, or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites

The job requires kneeling, bending, twisting, lifting, and squatting to service equipment on the ground up to 60% of the time

Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment

Phone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls, and setting up appointments

Ability to stand for long periods up to 75% of the time while servicing some equipment

High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities

Excellent communication skills verbally and in writing

Medical, dental, and vision insurance

Flexible spending accounts

Life insurance and disability benefits

Community involvement



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