Service Department Operations Lead

6 days ago


Elkhart, Indiana, United States Compass Search Group Full time
Job Description
We're seeking a skilled Agriculture Equipment Service Manager to lead our Service Department at a local store. As part of our team, you'll play a critical role in ensuring timely and high-quality service delivery while fostering exceptional customer satisfaction.

Main Responsibilities:
* Develop and implement efficient Service Department processes, maintaining quality and timeliness
* Collaborate with the team to develop and execute a Service Department marketing strategy, focusing on achieving departmental objectives
* Monitor and manage service warranty and Product Improvement Program expiration dates to maximize potential credits within established timeframes
* Assign tasks and responsibilities to employees based on their skills and expertise, promoting a productive work environment
* Review work orders for accuracy and completeness, closing them promptly to meet customer expectations
* Ensure all departmental tools, equipment, and vehicles are well-maintained and in good working order

Requirements:
* At least 4 years of experience in Service Department operations
* Strong organizational and leadership skills, ability to motivate teams
* Proficient in using standard desktop software applications
* Excellent written and verbal communication skills
* Understanding of financial principles relevant to Service Department operations
* Ability to analyze and interpret internal reports
* Strong customer service orientation
* High School Diploma or equivalent experience

Compensation Package: $80,000 - $110,000 per year

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