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Sales and Customer Engagement Representative

2 months ago

Graniteville, Vermont, United States Stokes-Hodges Ford Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Engagement Representative at Stokes-Hodges Ford. As a key member of our sales team, you will be responsible for building strong relationships with customers, providing exceptional service, and driving sales growth.

Key Responsibilities
  • Customer Engagement: Respond to customer inquiries, provide vehicle pricing and availability information, and schedule appointments for potential customers to meet with our sales team.
  • Lead Follow-up: Work with our Internet Manager to follow up with hot leads and ensure timely communication with customers.
  • Prospecting: Utilize our manifest lists to identify new sales opportunities and maintain a daily average of outgoing calls, texts, and emails to previous day's showroom prospects and customers.
  • Record Keeping: Maintain accurate and up-to-date records in our eLead system, including logging all appointments and maintaining daily appointment activity in a shared document with our Business Development Manager.
Requirements
  • Customer Service: Provide exceptional customer service and communication skills, with a strong focus on building trust and rapport with customers.
  • Technical Skills: Possess strong computer skills and be proficient in using our sales and customer engagement software.
  • Teamwork: Demonstrate a positive attitude, professional appearance, and a strong work ethic, with the ability to thrive in a fast-paced team environment.
What We Offer

We offer a competitive compensation package, outstanding benefits, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.