Professional Audio Customer Support Specialist
1 week ago
We are seeking an experienced Technical Support Specialist to join our team in the Americas region. The successful candidate will be responsible for providing quality and efficient services and support to our customers in this region.
ResponsibilitiesThe successful candidate will be responsible for:
- Acting as a 2nd line support to customers and following problems through to resolution
- Providing troubleshooting services and solutions based on photos, serial numbers, amplifier log files and fault descriptions
- Performing administrative tasks on CRM and ERP systems
- Documenting cases in the CRM system and ensuring information is up-to-date
You will contribute to the creation of FAQs and technical articles for our knowledge base database including best practices.
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Westlake Village, California, United States L-Acoustics Group Full timeCompany OverviewL-Acoustics Group is a global organization dedicated to designing and manufacturing sound systems with the highest, most consistent and predictable performance levels. Since 1984, we have built ideas into products, grown products into businesses and scaled businesses that leverage and transform the Pro-Audio Industry.Job DescriptionWe are...
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Audio Technical Support Representative
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Westlake Village, California, United States L-Acoustics Group Full timeJoin Our TeamWe are looking for a highly motivated and experienced Technical Support Specialist to join our team in the Americas region. As a key member of our customer service team, you will be responsible for providing quality and efficient services and support to our customers in this region.Key ResponsibilitiesThe successful candidate will be responsible...
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Pro Audio Technical Expert
5 days ago
Westlake Village, California, United States L-Acoustics Group Full timeJob DescriptionAs a Customer Service Technical Support Specialist, you will provide high-quality services and support to customers in the Americas. Your responsibilities include conducting administrative and technical support services on audio-professional equipment distributed by our company.This involves acting as a second-line support, following problems...
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Audio Support Specialist
1 week ago
Westlake Village, California, United States L-Acoustics Group Full timeThe L-Acoustics Group is a global organization shaping the future of sound. Our team shares a passion for designing and manufacturing high-performance sound systems.As a Customer Service Technical Support Specialist, you will provide quality services and support to our customers in the Americas. Your responsibilities include:Acting as a 2nd line support for...
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Westlake Village, California, United States L-Acoustics Group Full timeAbout UsL-Acoustics Group is a pioneering leader in the audio industry, dedicated to innovation and excellence in product design.Job OverviewWe are seeking an experienced Regional Sales Manager to join our team in the USA Midwest territory. As a key member of our sales team, you will be responsible for driving company sales, developing business relationships...
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Westlake Village, California, United States L-Acoustics Group Full timeJoin our passionate and dedicated teams who are shaping the future of soundSince 1984, we build ideas into products, grow products into businesses and scale businesses that leverage and transform the Pro-Audio Industry.What began as a small team has since become a global organization working to realize this vision. Each member of our team shares our passion...
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Customer Service Technical Support Specialist
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Westlake Village, California, United States L-Acoustics Group Full timeJoin our passionate and dedicated teams who are shaping the future of sound Since 1984, we build ideas into products, grow products into businesses and scale businesses that leverage and transform the Pro-Audio Industry. What began as a small team has since become a global organization working to realize this vision. Each member of our team shares our...
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Pro Audio Technical Support Professional
1 week ago
Westlake Village, California, United States L-Acoustics Group Full timeWe are seeking an experienced Technical Support Specialist to join our Customer Service Team at L-Acoustics Group. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.Job DescriptionYour primary responsibilities will include:Providing expert-level technical support to...
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Pro Audio Solutions Expert
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Westlake Village, California, United States L-ACOUSTICS Full timeAbout UsL-ACOUSTICS is a global organization working to realize its vision of shaping the future of sound. Since 1984, we have been building ideas into products, growing products into businesses, and scaling businesses that leverage and transform the Pro-Audio Industry.Our ecosystem encompasses software, loudspeakers, processors, amplifiers, sound system...
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Pro Audio Industry Specialist
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Westlake Village, California, United States L-Acoustics Group Full timeAbout the RoleThe Application Manager, Corporate is responsible for developing professional relationships with consultants and corporate in-house AV design teams. The ideal candidate will possess expert knowledge in the world of corporate AV, including project flow, sound design, system integration, and corporate workplace AV working routines.Key...
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Acoustic Solutions Support Expert
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Westlake Village, California, United States L-Acoustics Group Full timeRole Overview:This Technical Support Specialist role offers an exciting opportunity to join L-Acoustics Group's Customer Service team in the Americas. You will be responsible for delivering high-quality technical support services to our customers, ensuring their satisfaction and loyalty.Key Accountabilities:Respond to technical queries from customers in a...
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Pro Audio Project Manager
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Westlake Village, California, United States L-ACOUSTICS Full timeAbout Us">L-ACOUSTICS has been at the forefront of innovation in the Pro-Audio Industry since 1984. Our commitment to excellence has enabled us to build a global organization that is shaping the future of sound.">Job Description">The Application Manager, Corporate plays a crucial role in developing new vertical markets by providing technical support to end...
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Pro Audio Project Manager
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Head of Customer Service, Americas
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Westlake Village, California, United States L-ACOUSTICS Inc Full timeDescription Reporting to the Director of Customer Service, Global, you are managing a team of 3 people based in Westlake Village, California. You will be responsible for providing quality and efficient services and support to customers based on the American continent. Responsibilities include: Lead the customer service team and ensure ongoing...
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Customer Service Expert
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Westlake Village, California, United States L-Acoustics Group Full timeAbout L-Acoustics GroupWe are a company that has been pioneering the line source array and adopting a scientific approach to revolutionizing sound design, enabling performance prediction. Our in-depth study of all areas - from raw materials to high-end technologies, software, and electronics - contributes to a unique and broad combination of expertise that...
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Pro Audio Application Manager
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Westlake Village, California, United States L-ACOUSTICS Full timeAbout UsWe are a leading manufacturer of sound systems and solutions. Our company was founded in 1984 and has since become a global organization with a passion for shaping the future of sound.We offer a range of innovative products and services, including software, loudspeakers, processors, amplifiers, sound system design, and calibration services. Our team...
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Loudspeaker Technical Service Representative
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Westlake Village, California, United States L-Acoustics Group Full timeL-Acoustics Group Overview:We are a global organization dedicated to innovating and pushing the boundaries of sound design. Our mission is to deliver high-quality products and services that exceed our customers' expectations.Technical Support Specialist Role:We are seeking a skilled Technical Support Specialist to join our Customer Service team in the...
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Audio Systems Support Specialist
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Westlake Village, California, United States L-Acoustics Group Full timeCompany OverviewEstablished in 1984, the L-Acoustics Group is a global organization dedicated to shaping the future of sound. Our team shares a passion for designing and manufacturing sound systems with exceptional performance levels.We've pioneered innovative technologies, such as the line source array, and continue to revolutionize sound design through...
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Technical Service Engineer
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Westlake Village, California, United States L-Acoustics Group Full timeAbout UsWe are a pioneering company in the Pro-Audio Industry, recognized for our scientific approach to revolutionizing sound design. Since 1984, we have grown from a small team to a global organization dedicated to realizing our vision.Your RoleAs a Customer Service Technical Support Specialist, you will be responsible for providing efficient and quality...
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Technical Support Leadership Role
1 week ago
Westlake Village, California, United States The Guitar Center Company Full timeGuitar Center Company OverviewThe Guitar Center Company is the world's largest retailer of musical instruments, audio equipment, and accessories. With over 290 stores across the United States, we offer a vast selection of products to musicians and music enthusiasts alike.This role is part of our technology department, responsible for leading and managing all...