Funeral Director

4 days ago

Houston, Texas, United States Service Corporation International Full time
Job Summary

We are seeking a skilled and compassionate Funeral Director to join our team at Service Corporation International. As a Funeral Director, you will be responsible for celebrating lives and providing exceptional service to families during their most difficult times.

Key Responsibilities
  • Facilitate funeral arrangement discussions with deceased next of kin and preside over visitation, funeral, and graveside services in accordance with family's wishes and company expectations.
  • Comply with all mortuary, health, and vital statistics regulation compliance within the funeral establishment(s).
  • Perform removals or transfers adhering to company standards and processes, and update removal status in proprietary software.
  • Assess needs and summarize desired outcomes during Arrangements Conferences, and promote funeral, cemetery, and crematory services and merchandise.
  • Transition Arrangement Conferences to Funeral Services Counselor/Advisor to present cemetery property and merchandise options, pricing, and contract completion.
  • Review and authorize merchandise and service contract revisions.
Directing Services
  • Confirm authorization to proceed with service arrangements and preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner.
  • Visually inspect deceased, adjust casket dressing, deceased attire or makeup, or communicate concerns to preparation staff.
  • Interact with the family to fulfill death care requests, and obtain leads for pre-need services.
Event Planning
  • Perform a variety of event planning responsibilities, including resource planning and ordering of music, flowers, or catering to fulfill Arrangement requests.
  • Produce MeM products, including scanning photos, ordering memorabilia or stationery, creating electronic presentations, writing obituaries, and creating on-line memorials.
  • Prepare event rooms, including set-up chairs, tables, flowers, guest books, and appropriate decor.
General
  • Work under general guidance, with new associates learning to apply licensure to business environment complying with regulations, policies, and procedures.
  • Exhibit accountability for behaviors, ensure compliance with local, state, and federal regulations, and take the initiative to discuss assignments, expectations, priorities, and deadlines.

Minimum Requirements

  • Graduated from an accredited school or college of mortuary science.
  • Current Funeral Director license within the practicing state.
  • Valid state driver's license with an acceptable driving record required to operate company-owned vehicles.

Preferred Qualifications

  • Industry experience.

Knowledge, Skills & Abilities

  • Cognitive Ability, including reason, plan, identify problems, learn quickly, learn from experience, and appropriately apply learning to new situations.
  • Process and results-oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives.
  • Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and is highly self-motivated.
  • Ability to build professional and trusting business relations.
  • Professional written and verbal communication skills.
  • Public speaking skills with the ability to influence and gain consensus.
  • Proficient using databases in automated processes.
  • Proficient MS Office skills.

Work Conditions

  • Environment - Work is both indoors and outdoors during all seasons and weather.
  • Attire - Professional business attire required when in contact with families.
  • Postures - Frequent continuous period of time sitting or standing up to 6 hours per day; frequently climbing stairs to access buildings.
  • Physical Demands - Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers, and phone usage.
  • Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps.
  • Hours: Flexibility of availability may be necessary as services may occur outside of normal business hours and working nights and weekends is frequently necessary.

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