Customer Experience Host
3 weeks ago
We are seeking a Service Associate to join our team at TOCA USA's soccer training facility in Wixom, MI. As a vital part of creating a positive and memorable experience for our guests, you will be responsible for making every guest feel welcome, valued, and leave with a smile.
Key Responsibilities
- Provide exceptional customer service with a friendly and positive attitude.
- Prepare and serve a variety of concession items from popcorn and nachos to refreshing beverages.
- Handle cash transactions accurately and efficiently.
- Keep concession areas clean, organized, and stocked with tasty treats.
- Assist with maintaining a welcoming and enjoyable atmosphere for guests.
Requirements
- High school diploma or equivalent.
- Michigan Alcohol Seller-Server Certification is required.
- Previous customer service, hospitality, or guest relations experience.
- Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
- Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
- Ability to work in a fast-paced environment with a smile.
- Proficiency in basic math skills and cash handling.
- Flexibility to work evenings, weekends, and holidays.
- Ability to kneel, bend, reach, climb, and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30+ pounds.
Compensation & Benefits
- $13.00 Hourly plus tips.
- Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
- Positive and supportive team culture that values continuous improvement and excellence.
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