Customer Experience Host

3 weeks ago


Wixom, Michigan, United States TOCA USA Full time
About the Job
We are seeking a Service Associate to join our team at TOCA USA's soccer training facility in Wixom, MI. As a vital part of creating a positive and memorable experience for our guests, you will be responsible for making every guest feel welcome, valued, and leave with a smile.

Key Responsibilities
  • Provide exceptional customer service with a friendly and positive attitude.
  • Prepare and serve a variety of concession items from popcorn and nachos to refreshing beverages.
  • Handle cash transactions accurately and efficiently.
  • Keep concession areas clean, organized, and stocked with tasty treats.
  • Assist with maintaining a welcoming and enjoyable atmosphere for guests.

Requirements
  • High school diploma or equivalent.
  • Michigan Alcohol Seller-Server Certification is required.
  • Previous customer service, hospitality, or guest relations experience.
  • Excellent interpersonal and communication skills to engage with guests, teammates, and leadership.
  • Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
  • Ability to work in a fast-paced environment with a smile.
  • Proficiency in basic math skills and cash handling.
  • Flexibility to work evenings, weekends, and holidays.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.

Compensation & Benefits
  • $13.00 Hourly plus tips.
  • Gain valuable work experience in the sports industry within a dynamic and innovative soccer training facility.
  • Positive and supportive team culture that values continuous improvement and excellence.


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