Lead Case Management Supervisor

2 weeks ago

Bethesda, Maryland, United States Service Coordination, Inc. Full time

Position Title:
Lead Case Management Supervisor

Employment Status:
Full-time Reports to:

Program Manager Agency Division:
CCS FLSA Status: Exempt

Position Overview:

The Lead Case Management Supervisor plays a vital role in ensuring that the services delivered by each Case Manager meet the highest standards of quality. This position provides essential support to Case Managers, facilitating their ability to fulfill their responsibilities effectively.

This role involves supervising a specific group of Case Managers and employing a situational leadership style to foster the growth and development of team members.

As a member of the Leadership team, this position collaborates with other leaders, including senior management, to devise and implement innovative strategies that advance our mission.


Team Member Expectations:
All Team Members are expected to: Uphold the organization's mission statement, core values, and policies; adhere to HIPAA and confidentiality protocols; collaborate with colleagues and leadership; actively engage in meetings and training sessions; comply with employment laws and regulations; embrace self-direction and person-centered planning; and promote a culture of diversity and inclusion.

Key Responsibilities:
Oversee the performance of Case Managers to ensure adherence to quality, person-centered standards.
Ensure that Case Managers apply person-centered practices in their interactions with clients and colleagues.
Monitor Key Performance Indicators (KPIs) and conduct required Comprehensive Quality Reviews (CQR) and monthly Quality Assurance assessments.
Conduct hiring interviews for open Case Manager positions and provide recommendations for employment offers.
Facilitate performance evaluations for new and existing team members.
Utilize situational leadership to enhance team members' skills and knowledge.
Implement disciplinary actions in accordance with organizational policies when necessary.
May assist a limited number of clients as needed.
Coordinate and manage new referrals and reassignments to optimize team workload.
Maintain accurate records of assignments and performance evaluations.
Participate in leadership meetings to stay updated on policy changes and organizational practices.
Engage in community outreach and represent the organization in various forums.
Support training initiatives by reinforcing key topics and providing development opportunities.
Perform additional duties as required, adhering to the organization's philosophy and values.

Supervisory Responsibilities:
Supervise a designated team of Case Managers.
Assist team members in achieving their professional development goals.
Provide guidance on daily responsibilities and procedures to ensure successful job performance.

Qualifications:
Bachelor's degree in a human services field is required; a Master's degree is preferred.
A minimum of three years of case management experience is necessary.
Must possess a valid driver's license and have access to reliable transportation.
Experience working with diverse populations, including individuals with disabilities and the elderly, is essential.

Core Competencies:
Customer Focus: Prioritize the needs of clients and stakeholders in decision-making.
Relationship Building: Establish rapport and maintain connections with community members and colleagues.
Effective Communication: Convey information clearly and adapt communication styles to various audiences.
Team Building: Foster collaboration and leverage diverse skills to achieve common goals.
Conflict Management: Address conflicts effectively and maintain a positive work environment.
Engagement: Create a motivating atmosphere that encourages team members to excel.
Results Orientation: Consistently achieve objectives, even in challenging circumstances.
Collaboration: Build partnerships to meet shared goals.
Trustworthiness: Earn the confidence of others through integrity and authenticity.

Physical Requirements:
This position typically operates in a standard office environment. Must be able to remain stationary for extended periods and frequently use office equipment.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the role.

Equal Opportunity Statement:
This organization is committed to providing equal employment opportunities and fostering an inclusive environment for all qualified individuals.

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