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Client Service Specialist II

2 months ago

UT United States FIRST-CITIZENS BANK & TRUST COMPANY Full time
Job Summary

We are seeking a highly skilled Client Service Specialist II to join our team at First Citizens Bank & Trust Company. As a key member of our commercial client support team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and driving business growth.

Key Responsibilities
  • Provide timely and accurate resolutions to client inquiries and issues, ensuring a positive client experience.
  • Collaborate with internal partners to identify and implement process improvements, driving efficiency and effectiveness.
  • Develop and maintain in-depth knowledge of our products and services, ensuring expert-level support for clients.
  • Serve as a subject matter expert and technical resource for colleagues, providing guidance and support as needed.
  • Participate in meetings and special projects, contributing to the development and implementation of business strategies.
Requirements
  • Bachelor's Degree and 1 year of experience in Banking/Financial Services, Customer Service, or Operations Support, or equivalent combination of education and experience.
  • Strong written and verbal communication skills, with the ability to effectively communicate with clients and internal stakeholders.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Knowledge of SVB Client Database systems and Microsoft Office Suite a plus.
What We Offer

At First Citizens Bank & Trust Company, we offer a comprehensive benefits program, including customized offerings to support our associates' diverse needs. We are an Equal Opportunity Employer, committed to creating a workplace that values diversity, equity, and inclusion.