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Membership Consultant

2 months ago

Cleveland, Ohio, United States Browns Fit Full time
Membership Consultant Job Description

Browns Fit is seeking a highly motivated and customer-focused Membership Consultant to join our team. As a key member of our sales team, you will play a vital role in driving membership sales and revenue growth while delivering exceptional customer service to our members.

Key Responsibilities:
  • Generate new memberships and ancillary service memberships to achieve financial performance results.
  • Implement and adhere to the sales process, including assessing member needs, providing value-based presentations, and closing sales.
  • Integrate new members into personal training by attaching point-of-sale sessions and scheduling onboarding sessions.
  • Meet weekly and monthly goals and metrics as outlined in individual tracking sheets.
  • Develop leads through various activities, including telephone, internet, and community outreach.
  • Utilize the lead tracking system to manage prospect and member data.
Customer Service Focus:
  • Create a customer service-focused environment that is friendly, welcoming, and supportive.
  • Ensure superior customer service by listening to members, understanding their needs, and exceeding their expectations.
  • Deepen relationships with members and enhance their sense of belonging and community within the club.
Requirements:
  • General understanding of the fitness industry.
  • Ability to work with computers and software systems.
  • Excellent customer service and interpersonal communication skills.
  • Independent, self-starter with strong organizational skills.
  • Must be a team player and adhere to meal and rest break periods.

Browns Fit is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.