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Patient Care Liaison Specialist

2 months ago

Saugus, Massachusetts, United States Veterinary Specialty Center Full time
About Us

Veterinary Specialty Center is a leading provider of state-of-the-art medical care for companion animals. Our mission is to deliver exceptional patient care and service to our clients, guided by a commitment to kindness, compassion, and professionalism.

Job Overview

We are seeking a highly skilled and motivated Liaison to join our team. The successful candidate will be responsible for fostering strong relationships with clients and partners, driving sales, and ensuring customer satisfaction in our emergency department.

Key Responsibilities
  • Provide exceptional client service, adhering to our Standards of Exceptional Client Service.
  • Serve as a liaison between client families and medical staff to coordinate appropriate medical care.
  • Create and present accurate financial estimates to families based on doctor recommendations.
  • Perform invoice review to ensure the accuracy of all charges.
  • Provide financial counseling and emotional support to client families.
  • Self-motivated, independent, and able to work well in a team environment.
  • Strong multitasking skills and ability to prioritize tasks effectively.
  • Demonstrate a positive outlook and maintain professional composure in high-pressure situations.
  • Fluent written and verbal communication skills in English.
  • Ability to type a minimum of 50 wpm.
  • Willingness to take on additional duties as assigned or needed.
Requirements
  • Minimum 2 years of client service and/or medical office experience.
  • High school diploma or equivalent required.
  • Medical background and medical terminology training are highly desirable.
  • Flexible hours, including evenings, weekends, and holidays, with overtime as needed.
  • Strong mathematical skills and attention to detail.
  • Ability to work in a fast-paced environment with frequent changes in priorities.
Benefits
  • Competitive salary and benefits package.
  • Ownership Thinking Bonuses for team members who demonstrate exceptional performance.
  • Employee Volunteer Program, where we support our team members' community involvement.
  • Financial Hardship Loans for team members facing unexpected financial challenges.
  • Quarterly Employee Social Events, promoting team bonding and camaraderie.
  • On-site Bistro, offering fresh meals and snacks.
  • Holiday Pay and Overtime Opportunities.
  • Employee Referral Bonuses for successful referrals.
  • Birthday and Anniversary Bonuses.
  • 401k Match Up to 6%.
  • Health Insurance, including domestic partnerships.
  • Health Savings Account (HSA) and Flexible Spending Account (FSA).
  • Free Telehealth Services.
  • Life Insurance, Dental Insurance, and Vision Insurance.
  • Free Pet Insurance.
  • Short Term Disability and Long Term Disability.
  • Free Employee Assistance Program (financial, legal, and mental health services).
  • Free Premium Scrubs/uniform.
Our Commitment to Diversity and Inclusion
  • We are an equal opportunity employer, committed to diversity and inclusion.
  • We welcome applications from candidates of all backgrounds and perspectives.
  • We are a women-led organization, inclusive of minority and disadvantaged groups.
  • We are an LGBTQIA+ friendly workplace, promoting a culture of acceptance and respect.
  • We are age-inclusive, valuing the contributions of team members of all ages.
  • We provide diversity and inclusion training or programs to support our team members' growth and development.
Job Type

Full-time

Pay

From $20.00 per hour

Expected Hours

40 per week

Schedule
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekends as needed
Education
  • High school or equivalent (Required)
Experience
  • Typing: 1 year (Required)
Language
  • English (Required)
Ability to Commute
  • Bannockburn, IL Required)
Ability to Relocate
  • Bannockburn, IL 60015: Relocate before starting work (Required)
Work Location

In person