Program Coordinator
3 weeks ago
Job Summary
">The Project Coordinator will be responsible for assisting in the day-to-day program operations in Chicago, IL, ensuring high-quality customer service is provided to our contract partner and its management.
This part-time position offers an exciting opportunity to make a meaningful impact and live your passion every day.
Responsibilities
- Provide dedicated customer service to assigned contracts and management staff, maintaining positive working relationships to expand existing contracts.
- Supervise program participants, including scheduling, timesheets, communication with staff, and general troubleshooting.
- Serve as a liaison between contract customers, local partner rehab agency, and AHRC NYC, resolving issues and implementing action steps.
- Represent AHRC NYC in the Chicago region, fostering strong relationships with stakeholders.
- Discover new opportunities for potential partnerships and develop training materials for contract customers and program participants.
- Coach and instruct staff as needed, reinforcing site standards determined by each contract customer.
- Provide on-site support to program employees and fill in for employee support staff when necessary.
Qualifications
- Motivated individual with the ability to take charge.
- Excellent verbal and written communication skills.
- Two years of customer service and project coordination experience.
- Experience interacting with high-level management.
- Neuro-divergent individuals or those with intellectual developmental disabilities: a plus.
- Some HR and/or training experience: a plus.
- Compassion, curiosity, creativity, and optimism required.
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