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Resident Services Coordinator
2 months ago
The primary responsibilities of the Assistant Community Manager at Grand Peaks Property include assisting the Community Manager in effectively managing the property and assuming the responsibilities of the manager in their absence.
Key responsibilities include:
Key Responsibilities- Employee Training and Development
- Assist in the training and development of employees to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Resident Records and Communication
- Maintain accurate and up-to-date resident records, including lease information, payment history, and other relevant details.
- Communicate with residents in a professional and courteous manner, responding to their inquiries and concerns in a timely and effective manner.
- Notice Issuance and Rent Collection
- Issue notices to residents as necessary, including late payment notices, eviction notices, and other relevant communications.
- Collect rent and other payments from residents in a timely and efficient manner, ensuring that all payments are accurately recorded and processed.
- Reporting and Analysis
- Prepare and update reports as delegated by the Community Manager, including leasing and marketing reports, resident satisfaction surveys, and other relevant data.
- Analyze data and trends to identify opportunities for improvement and implement changes to enhance the resident experience.
- Customer Service and Leasing
- Provide exceptional customer service to residents, responding to their inquiries and concerns in a professional and courteous manner.
- Qualify potential residents and lease properties in accordance with company policies and procedures.
- Market Trends and Analysis
- Stay up-to-date on local market trends and conditions, including rent rates, occupancy levels, and other relevant data.
- Analyze market data to identify opportunities for improvement and implement changes to enhance the resident experience.
- Community Engagement and Retention
- Develop and implement strategies to engage residents and enhance their overall experience, including resident events, community activities, and other relevant initiatives.
- Monitor resident satisfaction and retention rates, identifying areas for improvement and implementing changes to enhance the resident experience.
- Administrative and Miscellaneous Duties
- Perform other administrative duties as assigned, including data entry, filing, and other relevant tasks.
- Assist with special projects and initiatives as needed, including marketing campaigns, resident events, and other relevant activities.
Benefits
- Medical, dental, and vision insurance, including flexible spending accounts
- Life, accidental death and dismemberment, short-term disability, and long-term disability insurance available
- Employee Assistance Program
- 401(k) Retirement Plan (pre-tax and Roth) options available
- 18 days per year of PTO, total increases with years of service
- Housing discount available at any one of our properties
- 8 paid holidays annually
- Tuition Reimbursement for continuing education
