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Cloud Security Expert

2 months ago

Atlanta, Georgia, United States Microsoft Corporation Full time
About the Role

We are seeking a highly skilled Technical Pre-Sales Customer Success Manager to join our team at Microsoft Corporation. As a key member of our organization, you will play a critical role in driving customer success and growth through the delivery of innovative digital solutions.

Key Responsibilities
  • Customer Consumption: Lead a team to increase customer consumption by delivering solutions that drive incremental revenue, seat adds, and product usage within customer portfolios. Mitigate customer churn by driving adoption of existing Modern Work Investments.
  • Customer Technical Environment: Coach team to deliver demos and support customers with their technical product needs.
  • Meet or Exceed Business Targets: Achieve or exceed consumption and churn prevention targets, ensuring pipeline hygiene. Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management. Report on monthly, quarterly, and annual targets and deliver competitive business insights, trends, and analysis to drive ongoing performance improvements.
  • Build Diverse and Inclusive Team: Build a team which is diverse and inclusive, developing CSM proficiency in the core capabilities and skills required for their role. Guide career development and role model Microsoft Leadership Principles and Practices.
  • Drive Customer Outcomes: Improve sales and technical competency via mentoring, support individual professional development and growth. Impactfully engage and remove roadblocks on customer calls with your CSM team.
Qualifications

To be successful in this role, you will need:

  • Education: Bachelor's Degree in Business Management, Information Technology, Computer Science, Engineering, or related field.
  • Experience: 6+ years sales and negotiation experience, technical architect, technical consulting, design and implementation, technical sales experience, or related work or internship experience. OR equivalent experience.
  • Technical Skills: 1+ year(s) experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology.
  • Leadership Skills: People management in customer success with technical pre-sales. 3+ years of technical security experience in two or more of the following solutions: Modern Work Business Premium, Teams Phone, Threat protection, SIEM and Incident Response, Extended Detection and Response (XDR), Security Orchestration, Automation, and Response (SOAR), Security Operation Center Management, Identity and Access Management, Cloud Infrastructure, Cloud Security.
Preferred Qualifications

We are looking for candidates with:

  • Relationship Management: Relationship management and negotiation skills.
  • Leadership: Leadership skills with the ability to motivate and drive improvement.
  • Business Acumen: Experience and the background to initiate and drive business strategy discussions with business and technical decision makers around business process, industry drivers, and trends.
About Microsoft Corporation

Microsoft Corporation is an equal opportunity employer. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please let us know.