Dental Operations Manager

3 weeks ago


Lynn, Massachusetts, United States Cortland Dental & Braces - a Benevis company Full time
Job Description

We are seeking a highly skilled Dental Operations Manager to oversee the operation and productivity of dental teams across multiple sites, ensuring compliance with regulations while coaching and mentoring doctors.

This role involves enhancing patient satisfaction, staff training, and managing clinical operations to foster optimal performance within the dental practices. The position requires a valid dental license and a strong commitment to providing quality dental care to diverse patient demographics.

Key Responsibilities:
  • Ensure adherence to all government and state dental board rules regulations, including CMS, HIPPA and OSHA regulations.
  • Develop, coach, train, and mentor doctors to reach performance potential, particularly for new doctors during their onboarding and ramp up period.
  • The days out of the chair will be determined by the number of offices (doctors) and district geography.
  • Ensure doctors follow diagnostic and preventative ADA and AAPD Guidelines, Caries Risk Assessment (CRA), number of radiographs (ALERA principle), and sealants.
  • Work closely with offices to ensure programs are effectively managed, staff is fully trained, SMART plans are developed and executed, and that customer service standards are met.
  • Ensure doctors provide positive memorable experiences for patients and parents.
  • Ensure doctors identify and refer patients for specialty services, as appropriate.
  • Partner with Ortho, Oral Surgery, Endodontics, and General Anesthesia doctors and programs.
  • Respond to and resolve clinical patient concerns within 24 hours at DM request.
  • Ensure doctors are answering and responding to after-hours calls.
  • Partner with Talent Acquisition in selection and on-boarding processes.
Requirements:
  • A valid DDS/DMD from a dental education program accredited by the Commission on Dental Accreditation.
  • A current, valid license to practice dentistry in the states where providing patient care (License must be in good standing) or be willing and able to obtain licensure.
  • At least 5+ years of management experience preferably with a multi-site dental practice of dentists and staff.
Compensation:

The estimated salary for this position is $120,000 - $180,000 per year, depending on experience and qualifications.



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