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IT Support Specialist

1 month ago


Medford, Massachusetts, United States Cellular Sales Full time

bJobTitle:/bITFieldSupportTechnicianbrbrbJobSummary:/bbrbrWeareseekingahighlyskilledITFieldSupportTechniciantojoinourteamatCellularSales.Asakeymemberofoursupportteam,youwillberesponsibleforprovidingprimarysupportofhardwareandsoftwaresolutionsdeployedinvariousretaillocations.brbrbKeyResponsibilities:/bbrbr-Answer,evaluate,andprioritizeservicerequestsreceivedfromcompaniesticketingsystem,telephone,email,andin-person.br-Assistwithidentifyingproblemsandprovidingpotentialresolutions.br-Coordinatewithenduseronbehalfofotherdepartments.Analyzethecustomersneedsandfollowapprovedprocessesanddocumentationtomeetexpectedservicelevels.br-Tracksissuesusingcompanyapprovedticketingsystem.Maintainshistoricalrecordsandrelatedproblemdocumentation.br-WorkalongsidePMO,AssetManagementoranyotherdepartmentstoupdateandmaintainhardwareandsoftwarestandards.br-BrainstormswithteammembersandSMEstoresolvemorecomplexproblems.EscalateissuestoStaffTechnicianthatrequirefurthertechnicalassistanceinresolution.br-Regularlycommunicateswithteamandleadershipofpotentialtrends,significantproblemsandindividualmarketrequests.br-Maintainsuptodateknowledgeofcompanysoftware,hardwareandapproveddocumentedprocedures.br-Schedulespreventativemaintenanceoncompanyownedvehicle.br-Escalateandschedulesvendorservicesasnecessary.br-InstallationandtroubleshootingofWAN/LAN,Cat6ecabling.br-Manageandtrackinventorystockroom(s)fordesignatedterritoryaccordingtoteamstandards.br-Responsibleforexpenserecordsandreportsforcompanyprovidedprocurementcard.brbrbRequirements:/bbrbr-HSdiplomabr-Minimum3yearsverifiabletechnologysupportbrbrbPreferredQualifications:/bbrbr-Twoorfouryeardegreebr-Industrycertificationsaplusbr-UnderstandingofITILbrbrbAdditionalEligibilityQualifications:/bbrbr-Abilitytodealwithstressandchangingpriorities.br-Excellentorganizationalskillswiththeabilitytoworkcalmlyunderpressure,multi-task,andprioritize.br-Excellentinterpersonalskillswiththeabilitytoworkbothindependentlyandaspartofateam.br-Strongtroubleshootingskillsbr-MustpossessavalidUSdriver'slicensewithacleandrivinghistoryforthepast2years.brbrbWorkEnvironment:/bbrbrThisjobisinastore/retailenvironment.brbrbPhysicalDemands:/bbrbrMustbeabletoperformrepetitioushand/eyemovement.Mustbeabletositforlongperiodsoftime.Mustbeabletostandforlongperiodsoftime.Mustbeabletoliftto75lbs.Mustbeabletodrive.Mustbecomfortableworkingona6-15ftladderwhennecessary.brbrbTravel:/bbrbr30-60%brbrbSalary:/bbrbr$23-$31anhour