Customer Service Associate

6 days ago


Winchester, Nevada, United States The GIANT Full time
Job Overview:
The GIANT Company is a leading retail chain dedicated to making its stores and facilities better for its team members, customers, and communities every day. We prioritize our customers' needs, do what's right, collaborate as a team, and foster innovation in everything we do. As a Customer Service Associate, you will be part of this journey by contributing your ideas, learning new skills, and genuinely making a positive impact on the store, customers, and community.

Primary Responsibilities:
This role involves key tasks such as bagging items at checkout, putting bags into carts, handling returns, retrieving carts from the parking lot, vacuuming the front-end area, replenishing coolers, and collecting trash. Our primary goal is to provide excellent customer service while maintaining a clean and organized store environment.

Duties and Responsibilities:
* At the beginning of each shift, review the work schedule, inspect necessary equipment and supplies, comply with Personal Protective Equipment (PPE) requirements, and prepare for duties.
* Collect trash, transport it to the compactor, and operate the compactor.
* Perform housekeeping duties, maintain floor cleanliness, keep work areas tidy, and conduct a thorough sweep every hour.
* Gather carts, stack them, and return them to the front-end section of the store.
* Demonstrate exceptional customer service skills.
* Complete other assigned tasks by management.

Qualifications and Skills:
* Must be authorized to work in the U.S.
* Capable of communicating and understanding company policies and safety regulations to successfully complete job duties.
* Must meet ergonomic and physical requirements, as well as base scores for this position, with or without reasonable accommodation.
* Able to use or learn to use equipment and tools required for this job.
* Must adhere to company performance standards, including regular attendance, within 30 or 60 days of the introductory probationary period.
* Must perform all job functions safely.
* Must meet company performance standards for the job.
* Agree to wear approved clothing and shoes for this position.
* Possess valid specialty licenses, certificates, or permits needed for the role.

Physical Demands:
* Shift hours: minimum 4-hour shifts or more based on business needs.
* Job cycles: continual maximum.
* Lift/carry: 50 pounds.
* Stand: 55%, sit: 0%, walk: 45%.
* Category IV: lifting, carrying, pushing/pulling up to 50 pounds.
* Max pull static: 20 pounds.

About The GIANT Company:
We are passionate about building strong families and healthy communities by serving millions of neighbors across various states. We strive to be an inclusive workplace and shop space. Our core values of care, courage, integrity, teamwork, and humor guide our actions as we respect individual talents and differences. We also take pride in connecting families for a brighter future. If you're looking for a meaningful career, join our GIANT family where you can make a difference and form lasting connections.

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