Service Sales Representative

4 days ago


Winchester, Nevada, United States Sun Auto Tire & Service, Inc. Full time

Key Responsibilities

  • Promptly greet customers in a professional and courteous manner, using standardized customer service techniques.
  • Listen to and thoroughly document customer concerns, inspect vehicle history, and accurately identify and verify service needs.
  • Recommend services based on product knowledge and communicate additional recommendations from the Automotive Technician to the customer.
  • Promote sales of appropriate services, parts, and accessories by demonstrating product understanding and associated service requirements.
  • Provide customers with accurate quotes, updates on service status, and thorough explanations of warranties and completed work.
  • Follow proper procedures when cashing out customer tickets, reviewing completed inspections, and explaining applicable warranties.
  • Conduct post-repair follow-up calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.


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