File Intake Specialist
1 month ago
At Smith Debnam, we're committed to delivering exceptional value to our clients. Our team of professionals is dedicated to providing a supportive and fulfilling work environment that encourages growth and development. As a File Intake Clerk, you'll play a critical role in our Consumer Collections department, handling new client accounts and ensuring accuracy and adherence to client and legal guidelines.
Key Responsibilities:
- Set up new claims in our system, utilizing client-provided data and performing thorough reviews for accuracy and formatting errors.
- Load and review daily updates from clients, ensuring timely and accurate processing.
- Download and import Account Level Documentation, reviewing for accurate balances and consumer information.
- Maintain strong communication and customer service with our client base, responding to inquiries and resolving issues promptly.
- Run manual and automated credit check reports, identifying and correcting balance discrepancies as necessary.
- Generate and send Initial Notice letters with accurate balance and file information.
- Process judgments obtained by previous firms in both practicing and non-practicing states.
Requirements:
- Minimum of 1-2 years equivalent experience in a related field.
- Associate's degree preferred, with proficiency in creating and revising Excel spreadsheets.
- Ability to analyze and decipher data, including status of debtor payments, account balances, and litigation process in client reports.
- Understanding of the collection litigation process, a plus.
- Ability to multi-task a variety of assignments regularly, with excellent verbal and written communication skills.
- Proficient in basic math and organizational skills, with a strong attention to detail.
- Must be able to type a minimum of 50 WPM or more.
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