Health Information Service Coordinator

3 weeks ago


Springfield, Illinois, United States Mercy Full time

We're a Little Different

Our mission is clear: to bring to life a healing ministry through compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart.

As a Patient Access Representative, you will be the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards.

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collection.

This role requires exceptional attention to detail and the ability to maintain knowledge and competence with insurance carriers, Medicare guidelines, as well as federal, state, and accreditation agencies.

Key Responsibilities:

  • Ensure accurate patient data is obtained and populated into the patient record
  • Provide exceptional customer service and represent Mercy with the highest standard
  • Facilitate patient entrance into Mercy facilities, including scheduling, registration, and benefit verification
  • Maintain knowledge and competence with insurance carriers, Medicare guidelines, and accreditation agencies

Requirements:

  • 1-3 years of clerical experience and customer service experience preferred
  • Experience with medical terminology and insurance plans preferred
  • High School diploma required
  • Some college helpful

We Offer Great Benefits:

Day-one comprehensive health, vision, and dental coverage, PTO, tuition reimbursement, and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period.

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones.

You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures.

We're expanding to help our communities grow. Join us and be a part of it all.

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.

We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment.



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