Patient Service Representative
18 hours ago
**Job Summary:**
This is a full-time position, working Monday-Friday, 8:00am-4:30pm. The ideal candidate will possess excellent communication skills, empathy, and problem-solving abilities to provide top-notch customer service in a fast-paced call center environment.
Key Responsibilities:
- Manage both incoming and outgoing calls efficiently, adhering to established scripts and guidelines.
- Assist patients, referral sources, and internal colleagues with inquiries, requests, and information via phone, email, or in-person.
- Coordinate with multiple departments to resolve time-sensitive matters promptly.
Requirements:
To be successful in this role, you should have:
- A high school diploma or equivalent required; an associate's degree or business training preferred.
- A minimum of one year of experience in a customer-facing role, preferably in healthcare.
- Strong typing skills (30 WPM+) and proficiency in Microsoft Office applications (Word, Excel, Outlook).
- A commitment to maintaining HIPAA confidentiality and compliance.
What We Offer:
Earn an estimated salary of $45,000 - $55,000 per annum, depending on experience. Enjoy a dynamic work environment, opportunities for growth, and the satisfaction of making a positive impact on patients' lives.
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