Patient Services Behavioral Director Full Time Days

4 weeks ago


Detroit, Michigan, United States DMC Sinai-Grace Hospital Full time
Job Summary

We are seeking a highly skilled and experienced Patient Services Behavioral Director to join our team at DMC Sinai-Grace Hospital. As a key member of our leadership team, you will be responsible for planning, implementing, and evaluating processes related to performance improvement, staffing effectiveness, fiscal management, staff competence, and customer service outcomes for Behavioral Health Services.

Key Responsibilities
  1. Assure quality and appropriateness of care by facilitating and supporting the establishment of unit-based quality improvement programs and continuous improvement processes.
  2. Create an environment of shared decision-making by promoting multidisciplinary collaboration on patient care and related issues.
  3. Promote positive customer relations with physicians, patients, families, visitors, and employees by following up on all complaints and providing feedback.
  4. Plan, implement, and evaluate staff development and competency maintenance programs to ensure that elements of performance improvement findings are incorporated into educational programs as appropriate.
  5. Develop, implement, monitor, and adjust capital and operating budgets to provide variance reports and/or corrective action plans as requested.
  6. Develop business plans and/or requests for proposals as required.
  7. Collaborate with clinical manager and unit staff to interview, select, evaluate, counsel, discipline, and terminate unit personnel.
  8. Ensure that all policies, procedures, and standards related to assigned unit/service areas are reviewed and revised as outlined by regulatory standards.
  9. Develop unit/service goals and objectives and strategies that promote the mission, vision, and values of the DMC, the individual operating unit, and clinical service.
  10. Maintain communication lines between self and staff and among staff by conducting regular staff meetings and providing opportunities for team building and problem-solving within a shared decision-making framework.
Requirements
  • Masters Degree in Nursing, Business, Healthcare Administration, or related field.
  • Three to five years of experience, which may be concurrent clinical and/or progressively more responsible management experience.
  • Licensed to practice as a Registered Nurse (RN) in the state of Michigan.
About Us

DMC Sinai-Grace Hospital is a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology, and cosmetic services provider. We are committed to delivering high-quality patient care and services to our community.



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