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Store Operations Manager
2 months ago
We are seeking a highly skilled and experienced Store Operations Manager to join our team at Academy Sports + Outdoors. As a key member of our store leadership team, you will be responsible for the overall management of the store, including operational excellence, sales targets, and customer satisfaction.
Key Responsibilities- Manage the execution and operational excellence of the entire store, ensuring seamless day-to-day operations and exceptional customer service.
- Oversee the Operations department, including employee selection, training, discipline, termination, and development, to ensure a high-performing team.
- Develop and implement strategies to achieve weekly and monthly operational goals, including staffing, training, payroll hours, and scheduling.
- Manage workforce productivity, efficiency, and process improvement projects and initiatives.
- Ensure compliance with established sales, safety, and security practices and procedures, in conjunction with local, state, and federal regulations.
- Supervise the execution of various assignments as delegated by the Store Director in Playbook.
- Audit firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
- Required to complete Firearms Sales Certification training and successful completion of Academy Leadership University.
- Provide supervisory oversight to the team member talent lifecycle, including hiring, onboarding, developing, and coaching team members.
- Required to learn, understand, and enforce company policies, procedures, and safety rules.
- At least three years of relevant work experience required.
- Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.
- Exceptional supervisory and management skills, with the ability to effectively coach team members on store policies, protocols, and expectations.
- Excellent customer service orientation, with the ability to effectively communicate with customers and team members.
- Strong business acumen, with an understanding of business implications of decisions, knowledge of market and competition, and an orientation to profitability and established targets.
- Working knowledge of inventory software, order processing systems, payroll systems, and Microsoft Office products such as Word and Excel.
- Regularly required to talk or hear; frequently required to stand, walk, sit, use hands to finger, handle or feel, and reach with hands and arms.
- Occasionally climb or balance, or stoop, kneel, crouch, and crawl.
- Occasionally lift and/or move up to 25 pounds and frequently lift and/or move up to 10 pounds.
- Specific vision abilities required by this role include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
