Data Specialist I

2 weeks ago

Derwood, Maryland, United States DealerOn, Inc. Full time
Job Description

Job Summary: DealerOn, Inc. is seeking a highly skilled Data Specialist I to join our team. As a Data Specialist I, you will be responsible for providing technical support and data management services to our clients and internal teams.

Key Responsibilities:

  • Employ a diverse array of tools and methodologies to deliver superior technical support to our clients and Tier 1 teams.
  • Execute and manage assigned casework with meticulous attention to detail, ensuring data integrity and consistency.
  • Demonstrate proficient familiarity with data analysis, our core systems, processes, applications, and the intricacies of DQL (DealerOn Query Language).
  • Configure and troubleshoot inventory data syndication via FTP and API protocols.
  • Implement intricate Lot Source configurations and data-flow logic to accommodate complex requirements.
  • Investigate and rectify data anomalies such as pricing discrepancies and missing vehicle/photo records via data analysis and DQL debugging.
  • Generate and manage data exports and imports between our platform and various third-party and OEM program sources.
  • Provide technical troubleshooting guidance and effectively communicate complex subject matter support to internal and external stakeholders.
  • Monitor departmental Slack channels to offer timely assistance to colleagues and external teams.
  • Deliver comprehensive phone support to clients, interdepartmental teams, and third-party entities.
  • Swiftly troubleshoot and resolve customer data inquiries with precision and efficiency.
  • Act as a mentor to newly onboarded personnel, offering guidance and support in acclimating to their roles.
  • Contribute to the maintenance and optimization of internal systems through structured overhaul initiatives.
  • Actively author technical Knowledgebase articles and other technical documentation for consumption by the support team and customer community.

Requirements:

  • Bachelor's Degree in computer science, web design, technical project management, or equivalent program and certification.
  • Ability to consistently demonstrate strong customer service phone proficiencies that encapsulate sound technical knowledge, professionalism, empathy, and communication skills.
  • Experience in a technical contact center environment that includes the ability to effectively troubleshoot issues to their root cause and providing accurate resolutions in a timely manner.
  • 4+ years of technical support delivery experience.
  • 2+ years of DealerOn experience or hands on experience with DealerOn's products.
  • Ability to think critically and contribute to the ongoing improvement of DealerOn's products and processes.
  • Ability to quickly respond to changing department priorities and manage unexpected demands in a timely manner.
  • Ability to work effectively as part of a team as well as the determination to take on independent initiatives.
  • Previous knowledge and experience working with a database (SQL).
  • Proficient knowledge of MS Office Suite (Word, Excel, Outlook) and Salesforce Service Cloud.
  • Experience with at least one content management system (CMS) such as WordPress, Drupal, Joomla.
  • Working knowledge with the Agile methodology and ticket management systems such as JIRA.
  • Ability to prioritize tasks that change frequently and manage unexpected demands.
  • Exhibit robust data management proficiencies.
  • Swiftly and precisely address customer requests, resolving them accurately.
  • Demonstrate adept business-to-business communication abilities.
  • Uphold adherence to company standards to ensure the quality of work.
  • Maintain a professional and amicable demeanor in all interactions.

About Us:

DealerOn, Inc. is an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love.

Perks and Benefits:

  • Medical, dental and vision insurance
  • Company matched 401K plan
  • Flexible PTO + Sick Leave
  • 6 weeks paid Parental Leave
  • 8 Paid National Holidays
  • Company-paid basic Life Insurance
  • Voluntary supplemental Life Insurance
  • Voluntary long-term/short-term disability insurance
  • Voluntary Pet Insurance
  • Optional Healthcare/Dependent Care FSA Account

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