IT Support Professional
1 week ago
We are seeking an experienced IT Support Specialist to join our team in Washington DC. As a key member of our IT department, you will provide technical support to staff members, troubleshoot issues, and ensure seamless operation of our technology systems.
About the Role- Provide first and second-line technical support to all staff members, resolving issues in a timely and professional manner.
- Serve as the primary point of contact for technical support in the local office and global offices.
- Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices.
- Support meeting room and video conference facilities, including systems like Teams and Zoom.
- Minimum 5 years of relevant experience in IT support.
- Experience with JAMF is a must, managing machines through JAMF, upgrades, and applications.
- BA/BS degree in Information Technology, Computer Science, or related field is a plus.
- Relevant technology certifications desirable.
- Knowledge of workstation hardware (Windows 10/11, Apple MacBooks) and mobile devices (iOS, Android, BYOD).
- Proficiency in SaaS software (Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.).
- An estimated salary range of $70,000-$80,000 per annum, inclusive of a 10% bonus.
- A dynamic work environment with opportunities for growth and development.
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