Customer Service Team Lead

3 weeks ago


Flagstaff, Arizona, United States Bashas' Full time
Job Title: Customer Service Team Lead

At Bashas', we're committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a Customer Service Team Lead, you'll play a vital role in ensuring our stores run smoothly and efficiently.

Responsibilities:
  • Provide excellent customer service and resolve customer complaints in a professional and courteous manner.
  • Lead and motivate a team of customer service representatives to achieve sales and customer satisfaction goals.
  • Assist with training and development of customer service representatives to ensure they have the skills and knowledge needed to provide exceptional service.
  • Monitor and maintain a clean and organized store environment, including the front end, sales floor, and back stock areas.
  • Assist with receiving and stocking merchandise, as well as maintaining accurate inventory levels.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Excellent communication and leadership skills.
  • Ability to lift up to 50 pounds and stand for long periods of time.
Perks and Benefits:
  • Competitive hourly wage.
  • Opportunities for advancement and professional growth.
  • Discounts on store merchandise and services.
  • Medical, dental, and vision insurance.
  • Tuition reimbursement program.


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