Customer Service Representative
5 days ago
Job Summary
We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Yale New Haven Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and their families, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.
Key Responsibilities
- Respond to a high volume of incoming calls and correspondence regarding patient and third-party information, ensuring that accounts reflect accurate information and third-party coverage.
- Analyze complex patient inquiries and take corrective action to resolve issues in a timely manner, while documenting all actions in the system.
- Coordinate with other staff members throughout the departments to expedite account resolution and respond to patient inquiries.
- Provide seamless experiences for callers and inquirers, responding to complex mail responses and taking corrective action to ensure effective billing and facilitate workflow.
- Maintain and add to personal knowledge by keeping informed of billing and payment policy updates, attending meetings and seminars, and reviewing all memo and policy updates as distributed by the supervisor.
Requirements
- High school diploma with business-related courses; Associates degree preferred.
- Two years of customer service experience in a fast-paced customer service environment; one year of experience processing healthcare claims preferred.
- Certified Customer Experience Professional (CCEP) through the Customer Service Institute of America (CSIA) or agree to obtain within 6 months of hire.
Preferred Qualifications
- Spanish speaking preferred.
About Yale New Haven Health
Yale New Haven Health is a leading healthcare system in Connecticut, dedicated to providing exceptional patient care and service. We are committed to our mission of improving the health and well-being of our patients and their families, and we are seeking talented and dedicated individuals to join our team.
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