IT Support Specialist
2 days ago
We are seeking a highly skilled IT Support Technician III to join our team at Sierra Nevada Corporation. As an IT Support Technician III, you will be responsible for providing top-notch computer, hardware, and software support to our employees.
Key Responsibilities:
- Manage inventory of computing hardware, including purchase, configuration, repair, and integration of new and existing equipment.
- Provide network support to ensure desktop and other networked peripherals have full connectivity.
- Deliver exceptional customer-centered quality support and service to ensure the highest levels of customer satisfaction.
- Address and resolve IT incidents and service requests in a timely and efficient manner.
- Support organizational efforts to maintain policies and procedures in the IT Department and Lab environments.
- Assist with the creation and maintenance of local site IT systems documentation.
Requirements:
- Associate's Degree in a related field of study or equivalent experience.
- Strong written and verbal communication skills with end users.
- Ability to understand user and business needs and translate to technical solutions.
- Comprehensive troubleshooting skills of industry-standard hardware and software products/services.
- Ability to obtain a US Secret Security Clearance.
Preferred Qualifications:
- Tier II desktop support experience.
- CompTIA Security+ certification.
About Sierra Nevada Corporation:
We are a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading-edge technologies and transformative solutions that support our nation's most critical security needs.
Equal Opportunity Employer:
We welcome our employees to bring their whole selves to their work. SNC is committed to fostering an inclusive, accepting, and diverse environment free of discrimination. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or other characteristics protected by law.
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